Shipping policy
What locations do you ship to? Luckily for you, we are currently offering free worldwide shipping on every order when
you spend £50 or more. We package and ship our orders to nearly every country across
the globe but transit times may vary from location to location.
How long does it take to arrive once shipped?
All orders are processed and shipped as soon as possible though many of our domestic
and international warehouses, depending on the fastest shipping method available in
your location. We typically take 1-3 business days to handling and processing your
order. The typical delivery time frame is anywhere from 10-20 business days.
Depending on your location, you might receive items much earlier. Please allow extra
time during our busy season as postal delays are out of our control. Additional factors
such as distance, customs, and natural disasters may cause further postal delays.
Tracking information, including the carriers, are provided with every order. Every order is
ensured, if your package does not arrive you are eligible for a refund or replacement.
Please reach out to Support@ecosleep.online for additional assistance in this matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes
additional delays may arise that are beyond our control such as postal delays or
customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping and handling to prevent lost packages. If
you order happens to get held at customs, lost in transit, or returned to us for any
reason, we have your back! The postal service is out of our control once the package
leaves our warehouse. However, in cases like this, because the packages are insured,
we will send you a new package with priority shipping and full tracking, if possible.
Please see out refund and return policy for when these might be applicable to shipping
situations.
Are there any hidden custom fees or import taxes?
All prices on our website display in GBP with all taxes covered on our end. However ,
depending on your location and laws in your area, you may be liable for duty and taxes
once you receive your order. Import tax, duties, and related customs fees may be
charged once your order arrives at its destination, which are determined by your local
customs office. Please seek additional guidance based on your location and associated
imp[ort laws. Payment of these charges and taxes are your responsibility and will not be
covered by us. We are not responsible for delays caused by customs departments in
your country. Further details of changes, please contact your local customs office.
Extended delays?
In some instances, the delivery time may take longer than our policy states. If this is the
case, please contact us as soon as possible and we will do everything we can to help
you resolve any situation that we have control over.